You can review the status of current invitations , to send out a new invitation, select "Invite someone to help you" Remote Assistance : Pick how you want to contact your assistant : There are 3 methods to send out an invitation : - via Microsoft Windows Messenger but it is NOT a MUST to use it! It is your job to advise the "Expert" of the password, either by e-mail or a phone call. When selecting "Save Invitation", you will be asked to define the location to save the file for example: to "My Documents" Remote Assistance give you some last instruction.
Your system is then connecting to the "Novice" system : Once an "Expert" connects to a "Novice" system, a confirmation message will be displayed : You must click on "Yes" to allow the "expert" to continue and to view your system.
You will then the "Novice" windows of "Remote Assistance" : You can chat via keyboard type under "Message Entry" or via "Start Talking", of both the system of the "Novice" and the "Expert" are equipped with a sound-card with speakers and microphone. At this time, the "Novice" is operating the system, the "Expert" is just watching, while they exchange information via : - keyboard chat, displayed as messages - voice communication via the network using microphone and speakers - phone call using a separate line if allowed in the settings of the invitation , the "expert" can take control of the system of the "Novice" by selecting in the toolbar "Take Control".
When the "expert" like to take control, a message will pop-up on the screen of the "Novice" informing about this request. If you agree to this request, accept it by clicking on "Yes". Once the "Novice" accepted the request,a message will pop-up on the "Expert" system to advise about having control and to press "ESC" or any key sequence or combination including the ESC-key to return control to the "Novice".
The section "Chat History" of the "Remote Assistance" will show, that control has been taken by the Expert. The "Expert" will be informed about a "Disconnection" from the system of the "Novice": Post Views: 4, Join Our Newsletter Learn about the latest security threats, system optimization tricks, and the hottest new technologies in the industry.
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Define the maximum amount of time, an invitation can remain open. You can review the status of current invitations , to send out a new invitation, select "Invite someone to help you".
Note that clients can also save a remote assistance invitation as a file that can subsequently be forwarded using another e-mail application. To save an invitation as a file:. Once the remote assistance invitation is received, administrators can follow these steps to render assistance:. All the end user must do is send the Remote Assistance request to an administrator. The administrator or support tech needs only to connect to the remote system and perform diagnostic actions and repairs.
The user and support tech can exchange chat messages with one another using the provided window. Occasionally Remote Assistance connections fail to connect. Sending a remote assistance request Windows XP's Remote Assistance feature enables users to call for help. Clients should follow these steps to send a Remote Assistance request: Click Start. Click Help and Support. The Remote Assistance menu appears. Two options appear; users seeking help can either send an invitation through Windows Messenger or Microsoft Outlook.
Remote clients can also create a Remote Assistance e-mail attachment Save Invitation As A File Advanced they forward a support technician using another e-mail client. Users can enter their name in the resulting From box and provide a message describing the assistance they require; when done users should click the Continue button.
The next screen will appear enabling users to specify security settings. Figure C Figure C The remote user must can his or her name and a message for the support technician.
Instruct users to set remote assistance invitations to expire in an hour or less. Also require users to set a strong password. Users should check the Require The Recipient To Use A Password checkbox and enter a complex mixed alphanumeric and special characters password. Once a password is entered and confirmed, clients can click the Send Invitation button to forward the Remote Assistance request to an administrator or support representative.
Figure D Figure D Remote users should set reasonable expiration periods for their Remote Assistance requests and use strong passwords. Upon sending the invitation, users will often subsequently receive a Microsoft Office Outlook message stating that a program is trying to access e-mail addresses stored in Outlook.
Instruct users to check the Allow Access For box enabling access for one minute and click the Yes button. A confirmation message will appear stating that the request has been sent successfully.
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