It should be the simplest thing Nothing works!!! And we pay for that too. Now I ask you: officially publish the procedure and the steps to follow to achieve the goal and then see if everything works or, as you say, it is a problem with my account!.
I am really fed up of this situation that has already made me lose a lot of time Every comment or advice appreciate. This is a BT residential customer to customer forum. The people that are replying to you other than the moderators of this forum are just BT customers like you so it is pointless asking us to publish or give you a concrete response. The responses you are getting are based upon experience of the BT email system and what has worked previously.
It would appear that the problem is with your account when you are trying to use the email servers with your email client rather than when you use the webmail servers. This means that none of the forum users will be able to help you and it will require the moderators, who are the only BT employees on the forum, to see if they can assist. Having said that, did you do as requested in message 13 and after deleting the email account from your devices, did you re-start the device before trying to set up the email account manually and did you enter the BT servers settings as per the link that has been posted?
Thank you for the clarification. Now I try to restart my device which, in this case, is an Mac Book Pro with the Catalina operating system. Eventually I'll let you know just in case you have any further suggestions for me. Thanks so much. I restarted my phone and iPad before attempting to add the account, but I still had the server not responding message.
I think there is some sort of block with the server. When I was at the apple store, they could not get any response from the server during a ping test on any device. That's very poor from the Apple store. They clearly don't realise that ping does not always give a response for one reason or other - in this case mail. If the server was not responding at all which it is , then every single email account requesting access would fail - and that is simply not the case. Hi Millerscourt65 and thanks for posting.
I inform you that I have seen in various forums on the issue in question that I am not the only one. Let me know, I accept valid tips and solutions to get back to using btinternet. Thank you in advance for your cooperation and the answer you will want to give me. Delete the account from all devices or switch devices off to stop attempted connection.
Login to account in webmail and change the password. Once successfully changed, wait for an hour to allow the mail servers to sync password change and then attempt to configure the account on just one device initially. If successful, continue with further devices one at a time.
If that doesn't work, post back here for further advice. I tried that process. Yesterday I was at the apple store for an hour. They tried everything, but could not get a response from the server.
We tried on a new phone too, in case there was something stored on my phone or iPad that was blocking the server, but the new phone could not connect to the server either. Aalso, why is it that when I log out of webmail, The screen goes to a yahoo page. I cannot log in from this page, but it is always displayed when I log out. Is this confusion between BT and yahoo the cause of the problem? Considering my complaints about the difficulty of configuring mail.
It seems clear to me that the procedures suggested in your link are not sufficient to solve the problem and that all this remains unsolved.
Now, if you have any valid suggestions I believe that the time has come to externalize it and make it available to all of us in the forum. BT Telecom is obviously not able to solve the problem but above all does not provide its customers with a comprehensive and conclusive answer.
In this way, credibility is lost in the service and certainly none of us will be encouraged to continue working with BT Telecom. I thank you in advance for your assistance. Of course I ask for concreteness and not just standard procedures because nothing is working with these. Someone from BT will have to resolve this situation to the extent that it is delicate and embarrassing for all of us customers.
To delete an account in iOS Mail. Setting up email If you're experiencing problems with setting up your email, first check that you're putting in the correct password. Was this answer helpful? Tell us how we can improve this article Select an option that apply: it's too long. I didn't get the information I need. I found it difficult to follow. Another reason. Thanks for your feedback.
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